I'm used to arguing about whether or not I have a customer's full social security number (ssn) on file--
Quote:
Customer: "You have my ssn!?! You're not supposed to have that!"
Me: ninja "Just the last four."
ninja Well, this is an actual call I got today. Names, numbers, and passwords have been changed to protect the moronic and idiodic.
Quote:
Me: "Hello, thank you for calling customer care. I see that your cell phone number is 555-555-5555?"
Customer: "You're supposed to ask for my password first. They set it up in my account so that you ask for my password first. I have it set that way because I don't want my number given out to a stranger!"
Me: "Oooookay, can I get your name?"
Customer: "You're supposed to ask for the password first! You know, every time I call in, that's what they do. But sometimes I get people like YOU who don't do it that way!"
Me: *internal sigh and roll of the eyes* "Well, you can give me both your name and your password at the same time if you want, but I still need your first and last name."
Customer: "You are SUPPOSED TO ask for the password first!"
Me: *silent growl and thinks: ********] "Fine, can I have your password please?"
Customer: "The password is IMAIDIOT."
Me: "And your name?"
Customer: "Mrs. Joan Stupid."
Me: "And how can I help you today Mrs. Stupid?"
Customer: "I don't think you can help me. I need to speak to Data Services."
Customer: *gets out of chair and dances--in my mind* "Ok, well, if you don't mind holding, I will certianly transfer you there."
Customer: "And will they ask for my password first?"
Me: stare *flat voice* "I will talk to them first and let them know you're already verified."
Customer: "Thank you." I sooooo wanted to tell her I had her full social security number, billing/phyiscal address, and home/work/other phone numbers just to see how that'd scare her but, as the saying goes, I bit my tounge and transfered her to Data Services.
Good lord people, if you're THAT paranoid about your info getting out, then don't get a cell phone, don't use the internet, don't get a debit/credit card, and only pay in cash!
Community Member
Awesome. I feel bad for you, if you have to deal with people like that...o-o;;
typo?? What typo?
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