Welcome to Gaia! :: View User's Journal | Gaia Journals

Reporting Guidelines

1. All reports must be filed within 30 days of the incident having occurred. Reports about incidents which occurred more than 30 days prior to the report being filed will be closed.
2. All reports must be filed by the owner of the compromised account. Do not file a report on behalf of another member of Gaia Online as the requested information needs to be provided by the account owner. If you have a friend or family member that has been hacked and cannot access his or her account, please tell that individual to make a new Gaia account and report the hacking from his or her new account.
3. Please provide accurate and detailed responses to the questions in the report. Read each section carefully before responding, and do not leave any questions or requests for information unanswered. Any reports containing unanswered questions or requests of information or which contain uninformative responses such as "idk" or "n/a" will be closed. You will then be asked to resubmit a new hacking report.
4. The information you provide in this report must, to the best of your knowledge, be truthful. This includes being honest about what the cause of your hacking situation may have been. Making false reports is a violation of the Terms of Service of Gaia Online and carries penalties up to and including an account ban.
5. Do not file multiple reports about the same incident.

Hacking Report Form

This form is to report a violation of the Gaia Online Terms of Service or Art Arena Rules. Types of violations include, but are not limited to, things like inappropriate content, stolen artwork or illegal activities.

Username:
______________________________

What is the name of the account that was hacked?_____________________________

E-Mail:_____________________________

What is the email address associated with the hacked account? Please provide the email address that was on the account prior to the hacking. If the original email address used to register the account is unavailable to you, please also provide us with a new email address that is not already in use on another Gaia Online account.
_________________________________________

Occured:____________________________________________
____________________________________________________
____________________________________________________
____________________________________________________

When did the hacking occur? Please provide a specific date and time (e.g. Feb. 18th, 2008 at 8:00 pm PST) If you are unsure of the precise time, please provide a specific date range during which the hacking occurred(e.g. Feb. 18 - Feb 20th, 200 cool
____________________________________________________

Friends:_______________________________________________
______________________________________________________


Do you have any friends or family members that are also on Gaia? If so, please provide a list of their Gaia usernames.
__________________________________________
__________________________________________

Shared Computer:

Do you access Gaia on a shared computer? If so, please please provide a list of usernames of any other Gaia members who may have used your computer or any other computer you regularly use to access Gaia.
_________________________________________
_________________________________________

Other Accounts:_____________________________
___________________________________________

Please provide the usernames of all Gaia accounts which belong to you (these are sometimes referred to as 'secondary accounts' or 'mule accounts')
_______________________________________
_______________________________________

Missing Items/Gold:

Please list any items (including any amount of gold) that are missing from your account. If you no longer have control of your account and cannot see exactly what is missing, please provide a list of items and gold amount that should be in your account. If you cannot remember all items or have a lot of items, please list a portion of them.______________________________________________________
___________________________________________________________________
___________________________________________________________________

How were you hacked?:_______________________________________________
___________________________________________________________________
___________________________________________________________________

Please provide any information which may be relevant to your case. This information can be screenshots/copies of private messages, links to posts/threads, or notable recent events. Please do not directly link to your private messages or trades.
___________________________________________________________________
____________________________________________________________________
___________________________________________________________________

Verification:
Enter both words below, separated by a space:
Can't read the text? Click here


Confirm:

Are you sure you wish to submit this report?

This is NOT the real report!!!!!! This is an accurate copy tho!!! Please do NOT GIVE ME THE INFO!!!!! I have put this here so that you can prepare yourself for filling out the actual report. Write down as much of the info they ask for with pencil and paper and fill it into the OFFICIAL REPORT!!! I want you to get your stuff back!!!